FAQ
Frequently asked questions
Everything you need to know about connecting your channels, working as a team and getting started with RynoChat.
Do I need a new WhatsApp number?
No. You can use your existing business number, including one you already use in the WhatsApp Business app, as long as it isn't registered with another WhatsApp Business API provider. We'll help you connect it.
Will I lose my WhatsApp Business app on my phone?
No. RynoChat supports coexistence, so you can keep using the WhatsApp Business app on your phone while the same number is connected to RynoChat. Your team can reply from RynoChat on the web or in the RynoChat mobile app, and you can still reply from the WhatsApp Business app.
Can I manage more than one business?
Yes. Connect the WhatsApp numbers, Instagram accounts and Facebook pages of several businesses, brands or locations to one RynoChat account, and filter the inbox by business or see everything together.
Can I connect Instagram and Facebook too?
Yes. Connect your Instagram professional account and your Facebook page, and their messages appear in the same inbox as WhatsApp.
Do customers need to download an app?
No. Customers use WhatsApp, Instagram or Messenger, which they already have.
Is there a mobile app?
Yes, for iPhone and Android. It's included with every account.
Is my customers' data safe?
Messages are encrypted, every action is logged, and access is limited by role. We never sell your data. See our privacy policy at rynochat.io/privacy.
Can the chatbot answer customers for me?
Yes. Build flows that answer common questions, collect details and pass the chat to a person when needed.
How does billing work?
We send a monthly invoice. There's no card needed to get started.
Why is access invite-only?
We're onboarding a small group of businesses first, so we can set up each account properly and build what you need.
Still have a question? Email support@rynochat.ioor get in touch.