Features

Everything your team needs to talk to customers.

One inbox for WhatsApp, Instagram and Messenger, with the tools to reply faster, automate the routine and reach customers at the right time.

Multi-channel inbox

All your channels, side by side

  • All channels in one place.WhatsApp, Instagram DM and Messenger conversations side by side, each marked with its channel.
  • Multiple numbers and businesses.Connect several WhatsApp numbers, Instagram accounts and Facebook pages, for one business or many, all in the same account.
  • Filters and views.Sort by business, channel, team, label, status or assigned person.
  • Rich messages.Send and receive photos, videos, documents and voice notes.
  • Live updates.New messages appear instantly, with unread counts for every view.
All businesses ▾WhatsAppInstagramMessenger
📷 Photo · Here's the damaged box
🎤 Voice note · 0:18
So sorry about that! We're sending a replacement today.
📄 Return-label.pdf
Aisha Lee● via Messenger
Order issue
Can I change my delivery address?
Internal note · Priya @Sam this is the customer from yesterday's call — VIP.
Routed to Support · Assigned to Sam
Of course, Aisha — what's the new address?
Teamwork

Every chat handled by the right person

  • Assign chatsto a person or a team, and see who is handling what.
  • Internal notesthat only your team can see.
  • Labelsto organise conversations, such as New lead, Order issue or VIP.
  • Routing rulesthat send each chat to the right team automatically.
  • Availability status,so chats only go to people who are online.
And much more

Automate, reach out, measure and connect

Automation

  • Chatbot flows.Build flows with messages, questions, conditions and handoffs, without writing code.
  • AI answers.Let the chatbot answer from your own FAQ content, and pass to a person when it can't help.
  • Webhook steps.Look up an order or save a lead in your own system in the middle of a flow.

Campaigns

  • WhatsApp templates.Create templates, submit them to Meta for approval, and track their status.
  • Broadcasts.Send a template to a customer segment now or at a scheduled time, and see delivered, read and failed counts.
  • Contacts and segments.Custom fields and rule-based segments, such as everyone who messaged in the last 30 days.

Analytics

  • Conversation reports.Message volumes and trends by channel.
  • Team performance.First response time, chats handled and open chats per team member.

Integrations

  • QR code and website button.Let customers start a chat in one tap.
  • API and webhooks.Send messages and sync contacts from your own systems, and receive events in real time.
  • Zapier, Make and n8n.Connect to thousands of apps through the API and webhooks.

Security

  • Encryptionfor stored data and access tokens.
  • Roles and permissionsthat control who can see and do what.
  • Audit logof every important action.
  • Data retention settingsthat remove old data on a schedule.
Mobile app

Your inbox and your customers, wherever you are.

The RynoChat app for iPhone and Android keeps your team connected to customers, in the shop, on site or on the road.

  • Reply on the go.WhatsApp, Instagram and Messenger chats in one app.
  • Instant notificationsthe moment a new message comes in.
  • Customer history at a glance.See past chats, labels and notes before you reply.
  • Send photos and voice notes,such as price lists, product photos or directions.
  • Hand over to your team.Assign a chat to a colleague in one tap.
Coming soon onApp StoreComing soon onGoogle Play

Free for every RynoChat account. Sign in with the same login you use on the web.

Coming soon

What we're building next

Our early users shape what we build. Here's what's on the way.

Next

Payment links

Send a payment link in the chat and get paid without leaving the conversation.

Next

Customer satisfaction surveys

Ask customers how you did after a chat, and see ratings by team member.

Later

AI reply suggestions

RynoChat suggests the right reply, so your team answers faster.

Later

Conversation summaries

Catch up on long chats in seconds.

Later

Self-serve plans and billing

Pick a plan, upgrade and pay online.

Later

Industry packs

Ready-made tools for specific businesses, such as bookings for salons and clinics or menus for restaurants.

See RynoChat with your own channels

Book a demo and we'll set up your account with you.

Book Demo